Last updated: September 2025
At Visionaid International Ltd (“we”, “our”, “us”), we take your privacy seriously. We are committed to protecting your personal information and complying with the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
This Privacy Policy explains what information we collect, how we use it, and the rights you have.
1. Who We Are
VisionAid International Ltd, Bridge Lodge, Spalding Common, Spalding. PE11 3AU
Company number: GB 0552 1894
We provide assistive technology solutions designed to support people with visual impairments or other reading challenges.
2. What Information We Collect
We may collect:
- Contact details: name, email address, phone number, postal address.
- Purchase details: products or licences purchased, payment details (processed securely by third-party payment providers).
- Support information: communications, troubleshooting details, device or software version.
- Website data: limited usage information such as IP address, cookies (where consented).
We do not collect sensitive personal data unless provided voluntarily.
3. How We Use Your Information
We use your information to:
- Process orders and deliver products or services.
- Provide technical support and customer service.
- Manage licences, warranties, and product updates.
- Keep you informed about relevant updates (if you’ve opted in).
- Meet legal, accounting, and regulatory obligations.
4. Our Principles
- We will never sell your personal data to anyone.
- We only share data with trusted service providers where necessary (e.g. couriers, payment processors, IT support).
- We only collect what we need and keep it for no longer than necessary.
5. Legal Bases for Processing
We process personal data under the following bases:
- Contract: to supply products and services you have purchased.
- Consent: where you choose to receive marketing updates.
- Legal obligation: to meet our tax, accounting, and regulatory duties.
- Legitimate interests: to improve services and ensure product security.
6. Data Storage & Security
- Data is stored securely on UK based servers.
- Access is restricted to authorised staff only.
- We use technical and organisational measures to prevent unauthorised access, alteration, or loss of data.
7. Your Rights
Under UK GDPR, you have the right to:
- Access your personal data.
- Request correction of inaccurate information.
- Request deletion (“right to be forgotten”).
- Restrict or object to processing.
- Request a copy of your data (data portability).
- Withdraw consent for marketing at any time.
To exercise your rights, contact us at: info@visionaid.com
8. Data Sharing & International Transfers
We do not transfer personal data outside the UK unless adequate protections are in place.
9. Cookies
Our website uses cookies to improve functionality. Where required, we ask for your consent. You can manage cookies through your browser settings.
10. Retention
- Customer order and support records are retained for 7 years to comply with legal requirements.
- Marketing data is retained until you withdraw consent.
- Data no longer required is securely deleted.
11. Complaints
If you have concerns, please contact us first at info@visionaid.com
You also have the right to lodge a complaint with the Information Commissioner’s Office (ICO): www.ico.org.uk.
12. Contact Us
If you have any questions about this policy or how we handle your data, please contact:
Data Protection Officer (DPO)
VisionAid International Ltd
Email: kate@visionaid.com
Tel: +44 (0)1775 711977